Shipping Policy

Last updated: September 13, 2026

Thank you for shopping with Pawlo. Below you’ll find information about our order processing, tracking and estimated delivery times.

Order Processing

Orders are processed within 1–3 business days after they are successfully placed.

Orders placed during weekends or public holidays will begin processing on the next available business day.

Tracking Information

Tracking information will be sent to the email address provided at checkout within a maximum of 1–3 business days.

Please allow some time for the delivery provider’s tracking system to update after receiving your tracking number.

Customers are responsible for providing a complete and accurate email address at checkout.

Estimated Delivery Time

After your order has been processed and dispatched, it should arrive at your doorstep within approximately 5–10 business days.

Business days do not include weekends or public holidays. Delivery estimates may be affected by:

• Carrier delays

• Customs processing

• Severe weather

• Public holidays

• High-volume promotional periods

• Incorrect or incomplete delivery information

• Circumstances outside our reasonable control

Delivery dates are estimates and cannot be guaranteed.

Incorrect Delivery Information

Customers are responsible for ensuring their name, address and contact details are correct before placing an order.

Pawlo is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery details, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Delayed Orders

If your order has not arrived after the estimated delivery period, please review your tracking information first.

If there has been no tracking update or you believe there is a delivery issue, contact us through our Contact Us page with your name and order number. Our team will investigate the shipment with the delivery provider.

Lost or Undelivered Orders

If our investigation confirms that your parcel was lost in transit or that a delivery issue occurred on our end, we will arrange a replacement shipment at no additional cost.

A replacement will only be issued after our team has completed its investigation and confirmed the delivery issue.

We cannot guarantee a free replacement when:

• An incorrect or incomplete address was provided

• The customer failed to collect the parcel

• Delivery was unsuccessful because access to the address was unavailable

• Tracking confirms that the parcel was successfully delivered

• The parcel was lost or stolen after confirmed delivery

Claims involving parcels marked as delivered will be evaluated individually.

Customs and Import Charges

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not controlled by Pawlo.

Contact Us

For questions about your shipment, contact us through our Contact Us page and include your order number so our team can assist you.